Thread-Topic: SRX1044978912ID - Microsoft Online Customer Service
thread-index: Acf9dWum0JFSiZnhQhamCah75VgpAw==
Reply-To: 
From: "Microsoft Online Customer Service" <CNTUS.PRCS.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com>
To: <thor@anta.net>
Cc: 
Subject: RE: SRX1044978912ID - Microsoft Online Customer Service
Date: Sun, 23 Sep 2007 00:05:16 -0000
Message-ID: <00d301c7fd75$6ba6c140$7782fd0a@partners.extranet.microsoft.com>
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Hello Thor,=20
=20
Thank you for contacting Microsoft Online Customer Service.
=20
I apologize for the delay in our response to your issue. Due to an
unexpected increase in requests, our response time is longer than usual.
I appreciate your patience in this regard.=20
=20
I appreciate for the time you have taken to provide us with this
information.
=20
Unfortunately, there are many such hoaxes and frauds being sent through
e-mail. Microsoft takes e-mail forgeries very seriously. We would like
to ensure that our services are safe and friendly for our users. We have
forwarded your issue to our Security team for further investigation.
=20
For information regarding the measures taken by Microsoft to ensure
online safety, please refer the following web site:=20
http://www.microsoft.com/mscorp/safety/default.mspx=20
=20
Thor, you can also report this to the Federal Trade Commission (FTC) or
Internet Crime Complaint Center (IC3).  These authorities take legal
action against senders of deceptive or fraudulent bulk e-mail.=20
1.  FTC: https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=3DPU01 =20
2.  IC3: http://www.ic3.gov/
=20
I apologize for any inconvenience caused to you and hope the above
information is helpful.

Thank you for using Microsoft Products and Services.
=20
Raj
Microsoft Online Customer Service Representative
=20
If you have any feedback about your Online Customer Service experience,
please send them to my manager, Navneeth Shanmugam, at
http://go.microsoft.com/?linkid=3D6998852 Please do not forget to =
indicate
the name of my manager in the subject field.

  _____ =20


--- Original Message ---
From : msconus@microsoft.com
Sent : Friday, September 21, 2007 8:19:33 PM UTC
To : CNTUS.MNGR.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com
Subject : Microsoft Online Customer Service

CUSTOMER PROVIDED SYSTEM PROPERTIES
Country/Region: Choose One:

SUBSCRIBER INFORMATION
ID: SRX1044778554ID

QUESTIONS OR COMMENTS
Message: Dear Seetha Lakshmi,

Thank you for the reply Mr. or Ms. Banu sent me today.

Am I to understand that Microsoft Corporation is taking no
responsibility for the unsolicited commercial email I reported?

I am asking you this due to the following properties of the original
unsolicited commercial email message:

1. Advertises "Microsoft TechEd IT Forum".

2. Advertises "Microsoft TechEd EMEA".

3. Advertises "Microsoft's premier European infrastructure conference".

4. Advertises "Microsoft technologies".

5. Advertises "valuable insights from Microsoft ---=20
experts".

6. Advertises "www.microsoft.com/europe/teched-itforum/".

7. References the file
"http://www.microsoft.com/europe/teched/mailout07/speakerIdol_itf.gif".

8. References the file
"http://www.microsoft.com/europe/teched/mailout07/sponsors_v1.gif".

9. References the file
"http://www.microsoft.com/europe/teched/mailout06/images/1ptrans.gif".

10. References the file
"http://www.microsoft.com/europe/teched/mailout07/arrow_itf_light.gif".

11. Is marked "=C2=AE 2007 Microsoft Corporation".

I am not sure whether

(a) the unsolicited commercial email message was not sent on your
behalf, in which case I assume you will want to take appropriate action
against the sender in order to protect your intellectual property and
your reputation, or

(b) the unsolicited commercial email message was, in fact, sent on your
behalf, in which case I assume you will want to take appropriate action
against the sender for not honoring my repeated removal requests.

Please let me know which one of (a) and (b) is true. In either case,
please also let me know what kind of action you are taking against the
sender of the unsolicited commercial email message.

As I am now considering writing an article regarding the apparent
impossibility of being removed from the bulk email list in question,
please note that I will not be able to extend your reply any
confidentiality.

Sincerely,

--=20
Thor Kottelin
CISM, CISSP
telefax +358 102 961 064
thor@anta.net, PGP 0x327B7345
http://www.anta.net/

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<DIV id=3DCAP-AM-722b6fcb-4810-4b79-a41e-90cae2b68c32 >
<DIV>Hello Thor, <BR>&nbsp;<BR>Thank you for contacting Microsoft Online =
Customer Service.</DIV>
<DIV>&nbsp;</DIV>
<DIV>I apologize for the delay in our response to your issue. Due to an u=
nexpected increase in requests, our response time is longer than usual. I=
 appreciate your patience in this regard. </DIV>
<DIV>&nbsp;</DIV>
<DIV>I appreciate for the time you have taken to provide us with this inf=
ormation.</DIV>
<DIV>&nbsp;</DIV>
<DIV>Unfortunately, there are many such hoaxes and frauds being sent thro=
ugh e-mail. Microsoft takes e-mail forgeries very seriously. We would lik=
e to ensure that our services are safe and friendly for our users. We hav=
e forwarded your issue to our Security team for further investigation.</D=
IV>
<DIV>&nbsp;</DIV>
<DIV>For information regarding the measures taken by Microsoft to ensure =
online safety, please refer the following web site: <BR><A href=3D"http:/=
/www.microsoft.com/mscorp/safety/default.mspx">http://www.microsoft.com/m=
scorp/safety/default.mspx</A> <BR>&nbsp;<BR>Thor, you can also report thi=
s to the Federal Trade Commission (FTC) or Internet Crime Complaint Cente=
r (IC3).&nbsp; These authorities take legal action against senders of dec=
eptive or fraudulent bulk e-mail. <BR>1.&nbsp; FTC: <A href=3D"https://rn=
ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=3DPU01">https://rn.ftc.gov/pl=
s/dod/wsolcq$.startup?Z_ORG_CODE=3DPU01</A>&nbsp; <BR>2.&nbsp; IC3: <A hr=
ef=3D"http://www.ic3.gov/">http://www.ic3.gov/</A></DIV>
<DIV>&nbsp;</DIV>
<DIV>I apologize for any inconvenience caused to you and hope the above i=
nformation is helpful.<BR></DIV>
<DIV>Thank you for using Microsoft Products and Services.</DIV>
<DIV>&nbsp;</DIV>
<DIV>Raj<BR>Microsoft Online Customer Service Representative</DIV>
<DIV>&nbsp;</DIV>
<DIV>If you have any feedback about your Online Customer Service experien=
ce, please send them to my manager, Navneeth Shanmugam, at <A href=3D"htt=
p://go.microsoft.com/?linkid=3D6998852">http://go.microsoft.com/?linkid=3D=
6998852</A> Please do not forget to indicate the name of my manager in th=
e subject field.</DIV></DIV><BR clear=3Dall>
<HR>
<BR>
<DIV id=3DCAP-OM-722b6fcb-4810-4b79-a41e-90cae2b68c32><BR>--- Original Me=
ssage ---<BR><STRONG>From</STRONG> : msconus@microsoft.com<BR><STRONG>Sen=
t</STRONG> : Friday, September 21, 2007 8:19:33 PM UTC<BR><STRONG>To</STR=
ONG> : CNTUS.MNGR.NA.00.EN.TRA.BGL.CS.T01.CUS.00.WB@css.one.microsoft.com=
<BR><STRONG>Subject</STRONG> : Microsoft Online Customer Service<BR><BR>C=
USTOMER PROVIDED SYSTEM PROPERTIES<BR>Country/Region: Choose One:<BR><BR>=
SUBSCRIBER INFORMATION<BR>ID: SRX1044778554ID<BR><BR>QUESTIONS OR COMMENT=
S<BR>Message: Dear Seetha Lakshmi,<BR><BR>Thank you for the reply Mr. or =
Ms. Banu sent me today.<BR><BR>Am I to understand that Microsoft Corporat=
ion is taking no responsibility for the unsolicited commercial email I re=
ported?<BR><BR>I am asking you this due to the following properties of th=
e original unsolicited commercial email message:<BR><BR>1. Advertises "Mi=
crosoft TechEd IT Forum".<BR><BR>2. Advertises "Microsoft TechEd EMEA".<B=
R><BR>3. Advertises "Microsoft's premier Eu
 ropean infrastructure conference".<BR><BR>4. Advertises "Microsoft techn=
ologies".<BR><BR>5. Advertises "valuable insights from Microsoft --- <BR>=
experts".<BR><BR>6. Advertises "www.microsoft.com/europe/teched-itforum/"=
<BR><BR>7. References the file "http://www.microsoft.com/europe/teched/m=
ailout07/speakerIdol_itf.gif".<BR><BR>8. References the file "http://www.=
microsoft.com/europe/teched/mailout07/sponsors_v1.gif".<BR><BR>9. Referen=
ces the file "http://www.microsoft.com/europe/teched/mailout06/images/1pt=
rans.gif".<BR><BR>10. References the file "http://www.microsoft.com/europ=
e/teched/mailout07/arrow_itf_light.gif".<BR><BR>11. Is marked "=C2=AE 200=
7 Microsoft Corporation".<BR><BR>I am not sure whether<BR><BR>(a) the uns=
olicited commercial email message was not sent on your behalf, in which c=
ase I assume you will want to take appropriate action against the sender =
in order to protect your intellectual property and your reputation, or<BR=
><BR>(b) the unsolicited commercial email mes
 sage was, in fact, sent on your behalf, in which case I assume you will =
want to take appropriate action against the sender for not honoring my re=
peated removal requests.<BR><BR>Please let me know which one of (a) and (=
b) is true. In either case, please also let me know what kind of action y=
ou are taking against the sender of the unsolicited commercial email mess=
age.<BR><BR>As I am now considering writing an article regarding the appa=
rent impossibility of being removed from the bulk email list in question,=
 please note that I will not be able to extend your reply any confidentia=
lity.<BR><BR>Sincerely,<BR><BR>-- <BR>Thor Kottelin<BR>CISM, CISSP<BR>tel=
efax +358 102 961 064<BR>thor@anta.net, PGP 0x327B7345<BR>http://www.anta=
net/</DIV>
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